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Back to Work Better
As states continue to reopen, every business owner I’ve talked to has told me they’re busier than ever trying to catch up.  But in the rush of safety precautions, pressure to finish jobs, and continuing labor issues, many are overlooking the most important thing for new employees.  What needs to stay as top priority is...
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Are You Kidding Me?
Jordan started two weeks ago. He has a good attitude and seems eager to learn. But I’m discovering that he is lacking some basic knowledge and skills. And I’m realizing that for him to be successful, we are going to have to train him up in some areas we weren’t planning on. My first reaction was, “Are you kidding me?” But after more reflection I changed my mind about how to approach this. Let me explain...
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How Tall Are Your Impatiens?
If you’re not a horticulturalist, Impatiens are garden flowers that grow profusely in the right conditions but perform terribly in the wrong environment. Most plants are this way but Impatiens take it to the extreme, making for a great analogy of how the same person may fail miserably at one company but be a superstar at the next company. It’s not the person or the plant, it’s the conditions they are thrust into...
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The Five Costly Errors of Spring Training 
A common complaint in our industry is that there’s not enough time for spring training, that it’s too expensive and not worth the investment. I wholeheartedly disagree. If administered properly, spring training will result in higher engagement, fewer mistakes, better retention, and higher profits while poorly administered spring training is costly and will not produce the intended results. There are five costly errors of spring training...
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Reevaluating Employee Onboarding for 2019
New employees are frequently thrown into a new position in an industry they don’t fully understand without proper onboarding procedures. They’re offered minimal training with a brief overview or outdated orientation videos that don’t truly make a difference. This isn’t enough. Your onboarding process drastically affects your retention rate and employee success. Could you be using a better approach?...
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