GTB Blog

Winning the Renewal Game

The renewal process takes many different shapes in our industry. The renewal process for residential work is often very different than that for commercial work and there are many variations within these general categories. All of this variation makes writing about the renewal process challenging. However, there are some common themes that apply to most situations. As we consider our renewal process, let’s look for one or two ways to improve and run with those ideas...

Recruiting in 2023

As we move into a new year, it should be apparent that it has never been more critical to invest in your recruiting and retention processes with the right solutions. From my perspective, far too many companies are spending way too much on “solutions” that aren’t solutions at all because the results aren’t there. Other companies are spending way too little on recruiting and retention for a variety of reasons. And everyone is hoping to find some secret solution that nobody else has found yet.

Resolutions vs Systems

Have you set a New Year’s Resolution for 2023? Have you ever wondered why they don’t seem to work for most people? In fact, 1 in 4 people will abandon their New Year’s Resolution by the end of this week and only 9% will succeed in achieving their goal. The problem is that New Year’s Resolutions don’t actually work as well as we’d like them to because…

Asking the Right Question

Every day, I read another article or hear another story about the labor shortage, the great resignation, or whatever you want to call it. And I experience it every day in my own interactions. The situation we find ourselves in is truly unprecedented. However, finding a solution will only be possible if we begin by asking the right question.

Two Steps Ahead

One of the greatest strategies for business success is to stop the process of simply reacting to the current situation and instead anticipate what will occur in the future. In other words, take the time to think two steps ahead. But this is happening less and less for leaders, creating a vicious cycle where more unanticipated pressure reduces the time to think which leads to more unanticipated issues. For companies dealing with last-minute snow operations, the key is to…

The Great Margin Drop

You’ve heard of the Great Resignation, right? Well, you’re about to hear of the Great Margin Drop. The costs of doing business are rising, and the price increases that are needed to cover these costs are not sufficient—or not timely enough—to avoid a drop in profit. Most companies will be unable to avoid the Great Margin Drop. The only questions are: how severe will it be and how long it will take to recover? Both of these questions will be affected by things out of our control, such as the economic state of our local area, region, nation, and the world.

Thankful for...

This Thanksgiving, I’m particularly thankful for one thing that has helped my businesses more than anything.  Of all the success in sales, management, operations, strategic planning, and hiring, there is one common thread that enabled success for which I’m most grateful.  In fact, I’m convinced that we’d all have more success if we only had more of this one thing.  Of course, I’m talking about…

Burnt Out

As inflation continues to rise, managers are starting to face an additional workforce challenge to the tight labor market. Employees are routinely being asked to do more with less, leading to increased burnout. In response, many young workers have started a movement of “quiet quitting” – that is, doing the bare minimum of their job description and refusing to go above and beyond. But managers have the ability to prevent burnout by…

Get Winter Ready FAST

As the snow season rapidly approaches, the training of field employees always remains the biggest factor in whether a company is successful or underperforming. With the current labor shortage, it’s clear that many employees are going to be new to the snow industry.  Today’s great snow companies will be built on their ability to train anyone - here’s how…

Is it time to close the pool?

If you have been to a hotel recently, you may have noticed that the pool was closed. This is a generalization, of course; not every hotel pool is closed. But a lot of them are, not because of a chemical imbalance, leak, or mechanical problem, but because of the labor shortage. The reality is that a hotel pool is an unnecessary amenity. Most people are going to stay at a hotel whether the pool is open or not. Some guests may be disappointed about it, but I doubt that hotel bookings are greatly affected by the status of the pool.

Redefining Work

Employers today are increasingly hiring people who are unprepared for the workforce. This has always been an issue to some. There was always a small percentage of people entering the workforce who were not ready to do so. But that percentage has grown in recent years and may even be more than 50% today. I’d love to hear what you think about this percentage...

It's Not Always About the Money

Studies on satisfaction in the workplace go back decades and come back right up to the Gallup State of the American Workplace completed this year. The results of such research haven't changed much over time but the numbers on engagement and satisfaction in the U.S. remain troublesome. There are unlimited surveys you can use to measure engagement and satisfaction but the million dollar question remains, why aren’t we more successful in creating a workplace culture that inspires and satisfies employees?